Terms & Conditions
Everything you need to know before confirming your booking—from payment schedules and cancellation policies to service-specific terms for villas, yachts, experiences and concierge services.
General Booking Terms
These General Booking Terms apply to all reservations and services arranged through Heavenly Yours Phuket, unless otherwise stated in the relevant service-specific section. Please read this section carefully before confirming your booking, as it outlines the general conditions that apply to all reservations.
- Bookings: Confirmed only once HYP issues written confirmation, subject to availability.
- Pricing: Quoted in THB; prices are indicative until your booking is confirmed.
- Payment: A 50% deposit is required at booking; the balance is due before arrival per the schedule below. Bookings made within the balance window require 100% payment upfront. Some suppliers (villas, yachts, private aviation, events) may require a higher deposit or full prepayment.
- 11 January – 15 April : 30 days before arrival
- 16 April – 31 October: 10 days before arrival
- 01 December – 20 December : 21 days before arrival
- 21 December – 10 January : 45 days before arrival
- Changes: Any changes to a confirmed booking are subject to supplier approval and availability.
- Cancellation & Refunds: : Cancellation requests must be in writing. A 10% administration fee is retained from any refund. Where a supplier’s policy doesn’t allow a refund, that policy applies; some services are non-refundable.
- Guest Responsibilities: You’re responsible for accurate booking details and valid travel documents; we may refuse or end service for unlawful or abusive behaviour.
