Terms & Conditions
Everything you need to know before confirming your booking—from payment schedules and cancellation policies to service-specific terms for villas, yachts, experiences and concierge services.
At Heavenly Yours Phuket, we believe every exceptional journey begins with clarity and trust. The following information has been prepared to help you understand our booking process and service conditions before confirming your reservation. If you have any questions, our concierge team will be delighted to assist you.
To help you plan with confidence, we’ve organized our policies into clear sections. Please select a category from the side menu or below to review the terms, booking conditions, and guest information relevant to your booking.
Legal Information
Your rights and our responsbilities
Learn more about privacy, intellectual property, liability, website usage, and the legal information that governs services provided through Heavenly Yours Phuket.
General Booking Terms
The foundation of every reservation.
Review our general booking terms, including confirmations, payment schedules, amendments, cancellations, and guest responsibilities that apply to all services arranged through Heavenly Yours Phuket.
Villa Rental Terms
Luxury villas, thoughtfully arranged
Learn about villa booking conditions, security deposits, occupancy limits, check-in procedures, damages, and house rules designed to protect both guests and property owners.
Yacht Charter Terms
Safe and enjoyable experiences at sea.
Review important information regarding weather conditions, itineraries, passenger responsibilities, safety requirements, and charter cancellations.
Experiences Terms
Bespoke moments across Phuket.
Discover the terms governing private tours, cultural experiences, wellness activities, workshops, and personalized itineraries arranged through Heavenly Yours Phuket.
Concierge Services Terms
Personalised assistance throughout your stay.
Review the terms for airport transfers, chauffeurs, restaurant reservations, private chefs, butlers, and other concierge services.
Medical Concierge Terms
Professional healthcare support with confidence.
Understand the policies relating to medical appointments, healthcare providers, wellness treatments, guest responsibilities, and third-party medical services.
Phuket Art Terms
Exclusive access to Phuket’s creative community.
Review the terms for private art tours, artist workshops, gallery visits, artwork purchases, and bespoke cultural experiences.